Refund policy

REFUND POLICY

Last updated: September 23, 2026

We want you to love your Wristwell. If something isn't right, here's how we'll make it right.

10-day returns
You can request a return within 10 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and include all parts (watch or band, earbuds, charger, and cable) and its original packaging.

To start a return, email us at support@wristwell.us with your order number. We'll reply with the return address and instructions. Items sent back without first contacting us will not be accepted. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or wrong item
Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us within 3 days of delivery with your order number and a photo or short video of the issue. We'll send a replacement or issue a full refund at no extra cost to you.

Non-returnable items
For hygiene reasons, earbuds that have been used cannot be returned unless they are defective. Sale items and gift cards are final sale.

Exchanges
The fastest way to get a different item is to return the one you have and place a new order once your return is approved.

Refunds
We'll let you know once we receive and inspect your return. If approved, your refund will go back to your original payment method within 5–10 business days. Your bank may take additional time to post it.

Cancellations
Orders can be cancelled for a full refund if they haven't shipped yet. Email us as soon as possible.

Questions
Contact us anytime at support@wristwell.us